Sports / Mobile
At 9ea999, we handle your personal information with a clear purpose: to keep your account running, your wallet connected, and your activity on this platform private. This policy tells you exactly what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and eligible region.
We collect the information you give us when you open an account: your name, email address, contact number, and the payment details you submit when linking a wallet such as bKash or Upay, or when making a Bank Transfer. We also collect session data — the device type, browser version and IP address used to access your account — so we can keep your session intact across screens without asking you to log in again from the beginning. Transaction records connected to bKash, Upay and Bank Transfer activity are stored as part of your account history; you can review these in your signed-in account area at any time. We do not collect data beyond what is needed to run your account and process your transactions. Cookies help us remember your session state; you can manage cookie preferences through your browser settings. All data handling on this platform is subject to the jurisdiction in which you access it, and your eligibility to use this platform depends on your local law and the regions we are able to serve at the time of your visit.
This policy covers information collected directly through 9ea999 — in your account, during wallet transactions and across your browsing sessions on this site. It does not extend to third-party services linked from our pages. Understand what falls inside and outside its reach before you share any details.
Any data you submit when creating or accessing your account on this platform is covered fully — login credentials, contact details and device session identifiers are all held under this policy.
Payment activity processed through bKash, Upay or Bank Transfer sits inside the scope of this policy. Records are linked to your account and retained for the period required by our operational rules.
Pages you visit, sections you open and game lobbies you browse on 9ea999 generate session data that falls under this policy. This data is used only for continuity and not passed to advertisers.
Payment processors and game content providers operate under their own privacy terms. Once a transaction or session moves onto their infrastructure, their policies apply. We have no control over external data practices.
You have real choices over the information connected to your account. If you want to review what we hold, start by logging into your account and checking the account profile section — that is where your stored contact details, linked payment methods such as bKash or Upay, and recent transaction entries are visible. Corrections to outdated or incorrect details can be made directly from that section in most cases. For anything you cannot update yourself — such as a name discrepancy or an older transaction record — contact our support team through the published route and they will walk through the correction process with you. If you want to ask about what data we keep beyond your account display, send a written request through support. Your access to these rights and the scope of what applies to you depends on your local law and eligible region.
Log into your account and open the profile section to see the contact details, payment methods and session history we hold for you.
Update name, contact number or email directly through the account settings fields where the option is visible. Some fields require support assistance.
Use the published support contact to ask about specific records we hold, the period we retain them, or any concern about how your information has been handled.
If you want to close your account or limit what data stays active, our support team can walk you through the steps available under your region and account type.
If this policy raises a question you cannot answer by reading your account details, we have published contact routes you can use. Reach out through the channel that works for your situation and we will respond through the same route.
Open the chat widget visible on any signed-in page to ask a question about your account data or a transaction record linked to bKash, Upay or Bank Transfer.
Send a written request to the support email address published on the contact page. Use this route when you need a record of the exchange or are asking about retained data.
The help section inside your signed-in account lists common data and privacy queries with steps. Check there first before opening a support ticket to save time.
We keep personal data only for as long as your account is active and for the period required to maintain accurate transaction records for bKash, Upay and Bank Transfer activity. Once a data point is no longer needed for those purposes, it is removed from active records. Cookies on this site are session-functional — they keep you logged in across pages and remember your last lobby position so you return to where you left off, not the front of the queue. You can clear or block cookies through your browser, though doing so may interrupt your session continuity. Changes to this policy are published on this page; we do not email policy update announcements, so check back here if you want to confirm the current version.
We hold account and transaction data for the period our operational rules require. Transaction records tied to bKash, Upay and Bank Transfer are kept as long as your account remains active.
Session cookies maintain your login and lobby position across pages. They do not track your activity outside this site. Manage them through your browser settings at any time.
When we update this policy, the revised version appears on this page with the effective date. Continued use of your account after a change means you have read the updated terms.
For any formal data request — review, correction or deletion — send a written message through the support email published on our contact page. We respond through the same channel.
These are the questions we hear most often about how your data is handled on 9ea999. If your question is not here, the support routes above will get you an answer.
We collect the details you submit during account creation — name, email, contact number — and the payment identifiers linked to your bKash, Upay or Bank Transfer transactions. We also collect session data such as device type and IP address to maintain continuity across your signed-in sessions.
Payment identifiers used during deposits and withdrawals are stored as part of your account transaction history. You can review this record in your signed-in account area. We do not store full payment credentials beyond what is necessary to complete and record each transaction.
We do not sell your personal data. Payment processors and game content providers receive only the information needed to complete a transaction or load a session. Each of those parties operates under its own privacy terms, which apply once the interaction moves onto their infrastructure.
Log into your account and open the profile or account settings section. Most contact details can be updated directly from there. If a field is locked or the record is an older transaction entry, contact support through live chat or the published support email and they will guide you through the correction.
We hold active account data for as long as your account remains open. Transaction records for bKash, Upay and Bank Transfer activity are kept for the period required by our operational rules. Once data is no longer needed for those purposes, it is removed from active records.
This policy governs data collected through 9ea999. However, your rights and the specific obligations that apply to your data depend on the local law in your region. Access to this platform and eligibility to use it depend on local law and the regions we are able to serve at the time of your visit.